DETAILS
and RATES
*add any item to the cart and click on "shipping Estimate" to get a Quick Shipping Estimate
to your zip/post code
Our shipping prices are equal to what we pay to the shipping companies. There are no handling fees.
Local Pickup
If you would like to pickup or view in North Vancouver, please email and let us know the time when you would
like to come, and we will confirm availability by email (we are not a walk-in store so please confirm ahead). We are usually available
Mon to Friday from 10 to 5 PM.
Shipping
These products are being shipped from Vancouver BC, Canada. We ship with Canada Post/US Postal Service.
Because our packages are usually quite large (over 28 lbs), this service is very economical and reliable.
Shipping costs and choices are also calculated for you during the order process and you will see your shipping cost
before you get to the payment section.
Processing
As soon as we receive your payment the order will usually be processed for shipping within 1 business day.
Tracking
We provide all our customers with a tracking number for their purchase once the
shipment has been processed. Once assigned the tracking number, please
allow up to 1-2 business days prior to tracking the shipment. In some cases, the
tracking information is active within 24 hours of receiving the tracking number
via email, however, if the tracking number is received on either Friday,
Saturday, or Sunday, please allow up to 1-2 business days from the following
Monday in order to track your shipment. Time for the package to reach you depends
on the shipping option you choose. Order details such as the item purchased,
the total amount due for your purchase, tracking information, and other information
can be located on our website by logging into your account. You can also go to
https://em.canadapost.ca/emo/basicPin.do and enter the tracking number that was provided
when it was shipped. If this is a US shipment, you can also use the tracking number to
track at www.usps.com once it is in the US.
Ship Locations
We ship everywhere but most customers are in the US and Canada.
Delivery Time
There are a couple of options. The most popular choice is the Expedited Business Parcel delivery
which has a service standard of 1 to 7 business days for shipments within Canada, and 4 to 8 business
days for shipments to the USA. Shipments locally in Greater Vancouver usually only take a few days. There is also an Xpresspost option that costs more but has a faster
service standard of 3 to 5 business days. While some packages arrive quickly, some may take the
maximum time indicated in the service standard. Once shipped, Multi Power Tools cannot influence the speed
of delivery. Customs may also open, inspect, and repackage the item (usually not as well as when it was shipped).
When you view your tracking information, do not get concerned if you do not see an update for a few days. Your package is
most likley moving quickly in your direction but it has just not had a recent scan. US customs can slow it down for a
few days as well.
Duty and Taxes
For those residing in the US, duty and tariff charges are based on the value
stated by the seller for the product being shipped. These charges only apply for
items declared with a value over US$200.00 . The value we declare is the
value of your purchase (not the total amount including Shipping, Handling and Insurance charges). Sales tax
does not apply to items shipped to the US. Brokerage fees are due to the shipper upon delivery of products
valued over US$200.00 . Please contact the shipper for any applicable fees at the time
of delivery.
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