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Why is
this so cheap? There must be something wrong with it?
We would
be happy to charge you more but the price is low for the following reasons:
a) We
bring this in directly from the factory. We dont have expensive retail
overhead.
b) The
YardShape line is not well known - yet. Most of the other similar products like Stihl are charging extra for the name. Our price is still at a level that we
want you to try it, like it, and then tell the next person.
Who
makes this and where is it made?
We bring
these in direct from the factory. We
work with the factory to produce a product that meets our high quality specifications. The parts
are manufactured in China just like almost all other brands including Stihl, Shindaiwa,
Tanaka etc.
What
is the quality?
The
products are designed for heavy-duty use. Many professional
Landscapers are putting thousands of hours on their YardShape machines.
Is this product new or used?
Brand new. All products in our inventory are Brand New and come new in their
retail box unless otherwise advertised.
Where can I see this before I buy?
We have demo units in our factory outlet in North Vancouver BC. If you are not
close, we have all details including specifications, pictures, video, and
reviews on our web site.
How
can I find out how much it costs to ship?
We ship with Canada Post/US Postal Service. Because our packages are usually
quite large (over 28 lbs), this service is very economical and reliable. You can
get the exact shipping to your home without making an account by adding the item
to the shopping cart on our site and then clicking "shipping estimate". Details
are at
Click here find out how to make a Quick Shipping Estimate
Shipping costs and choices are also calculated for you during the order process
and you will see your shipping cost before you get to the payment section.
Where can
I pay with Discover Card or Amex?
You can pay with Discover Card
or Amex but it is a little harder to find. When choosing the payment option,
choose the Paypal option, and once you are taken to the Paypal page there will
be a link that says "Dont have a Paypal account?". This will take you to a page
where you can pay with all the different credit cards including Discover and
Amex.
Where can
I view my order and tracking information?
Order details such as the item purchased, the total amount due for your
purchase, tracking information, and other information can be located on our
website by logging into your account.
Where
do you ship?
Everywhere but most customers are in the US and Canada..
How long does it take for items to arrive?
There
are a couple of options. The most popular choice is the Expedited Business
Parcel delivery which has a service standard of 1 to 7 business days for shipments
within Canada, and 4 to 8 business days for shipments to the USA. There is also
an Xpresspost option that costs more but has a faster service standard of 3 to 5 business
days. While some
packages arrive quickly, some may take the maximum time indicated in the service
standard. Once shipped, Multi Power Tools cannot influence the speed of
delivery. Customs may also open, inspect, and repackage the item (usually not as
well as when it was shipped).
What happens if there is a repair issue?
We have all parts and can replace or repair all
of the product. If you have a technical issue, we can usually solve the problem
quickly by email or phone. If we determine that a replacement part is required,
we will request that you send us back the defective part and we will send a replacement.
If it is not a simple external part that is easy to replace/diagnose yourself, we can send you a complete assembly to replace
the problem section. In cases such a engine failure, we may ask you to return us the defective
part for repair
Your local service shop can also do repairs and contact us for
parts.
Will
the Multi-Cutter attachments work with
other brands?
Most
brands have their own coupling system for attachments. We use 26mm tube and a 9
tooth drive shaft. We have some customers tell us they have used our products
with other brands but we cannot confirm if this is possible. For details about our coupling system, please see pictures
at http://multipowertools.com/images-out/gallery/DSC01017.JPG and http://multipowertools.com/images-out/gallery/DSC02833.JPG
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