Why is this so cheap? There must be something wrong with it?

We would be happy to charge you more but the price is low for the following reasons:

a) We bring this in directly from the factory. We don't have expensive retail overhead.

b) The YardShape brand is not well known - yet. Most of the other similar products like Stihl are charging extra for the name. Our price is still at a level that we want you to try it, like it,  and then tell the next person. We back it up - fully.

Who makes this and where is it made?

The YardShape line is our product and we bring these in direct from the factory. We work with the factory to produce a product that meets our high quality specifications. The parts are manufactured in China just like almost all other brands including Stihl, Shindaiwa, Tanaka etc.

What is the quality?

The units are heavy-duty units similar to Shindaiwa, Echo etc. Many professional Landscapers are putting thousands of hours on their machines. 

Is this product new or used?
Brand new. All products in our inventory are Brand New and come new in their retail box unless otherwise advertised.

Where can I see this before I buy?
We have demo units in our factory outlet in North Vancouver BC. If you are not close, we have all details including specifications, pictures, video, and reviews on our web site. Shipping averages about $38 CAD in Canada, and $45 USD to the US.

How can I find out how much it costs to ship?

We ship with Canada Post/US Postal Service. Because our packages are usually quite large (over 28 lbs), this service is very economical and reliable. Multi-Cutter shipping averages about $38 CAD in Canada, and $45 USD to the US. We have a shipping estimate calculator: Click here for Quick Shipping Estimate  Shipping costs and choices are also calculated for you during the order process and you will see your shipping cost before you get to the payment section.

Where can I view my order and tracking information?
Order details such as the item purchased, the total amount due for your purchase, tracking information, and other information can be located on our website by logging into your account. You can also go to https://em.canadapost.ca/emo/basicPin.do and enter the tracking number that was provided when it was shipped. If this is a US shipment, you can also use the tracking number to track at www.usps.com once it is in the US.
 

Where do you ship?

Everywhere but most customers are in the US and Canada..

How long does it take for items to arrive?
There are a couple of options. The most popular choice is the Expedited Business Parcel delivery which has a service standard of 1 to 7 business days for shipments within Canada, and 6 to 12 business days for shipments to the USA. There is also an Xpresspost option that costs more but has a faster service standard of 3 to 5 business days. While some packages arrive quickly, some may take the maximum time indicated in the service standard. Once shipped, Multi Power Tools cannot influence the speed of delivery. Customs may also open, inspect, and repackage the item (usually not as well as when it was shipped).

What happens if there is a repair issue?

Our products are covered with a full warranty. We want you to be completely satisfied. We have all parts and can replace or repair all of the product. If you have a technical issue, we can usually solve the problem quickly by email or phone. If we determine that a replacement part is required, we will rush ship the replacement, and request that you send us back the defective part in the same box. If it is not a simple external part that is easy to replace/diagnose yourself, we will send you a complete assembly to replace the problem section. There is no need to wait for anything to go out for repair. Shipping even to the other side of the continental USA or Canada, is usually only a few days. Your local service shop can also do repairs and contact us for parts.