"Multi Power Tools"

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Diagnostic Service
[YS-DIAGNOSTI]
$19.00
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Check unit or parts for problems and determine cost of repair.

Please see http://multipowertools.com/support/knownissues.htm  to see if you can solve your issue on your own first. Also before you book a service, please email us at info@multipowertool.com to confirm that we can do it. 

 

There are 2 options. Please order and pay for this service before choosing either option and we will confirm the service address in North Vancouver. In many cases with straightforward repairs, the diagnostic fee will cover the repair labour cost. We do not need the entire unit - just the part that needs repair.

1) Local (North Vancouver) Drop-off Service.
You can drop off the parts in North Vancouver at any time (we have bench for drop-offs when we are not there). Please put your name on all parts. We can usually have your unit checked and ready for pickup within 72 hrs on business days Mon to Friday. Most repairs are inexpensive but we will contact you first if repair is more than $40. In many cases with straightforward repairs, the diagnostic fee will cover the repair labour cost. Sorry but we do not offer a repair while you wait service - you must leave it and we will contact you by email when ready.

2) Send us the Parts Send us parts by Canada Post Expedited (from Canada) or (from USA) US Postal Priority Mail International. Make sure to put "RETURNED MERCHANDISE origin Canada" and a value of less than $20 on the label. Make sure to email us the tracking number (CP number from Custom Declarations form for US Postal) so that we can track it. Once we receive the return, we will repair and send back to you. Most repairs are inexpensive but we will contact you first if repair is more than $40. In many cases with straightforward repairs, the diagnostic fee will cover the repair labour cost. To send us the engine for repair, the engine can be easily removed from shaft (see http://multipowertools.com/support/driveshaft/) to make it easier for shipping. make sure to drain and clean any oil & gas (let unit stand for a while with gas cap off to evaporate gas from tank).

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  Friday 17 November, 2017